Product Warranty Policy

Warranty Policy

All our products come with a 12-month warranty, valid from the delivery date. This is a seller warranty provided directly by Pickrix.

What we cover

• Manufacturing defects in parts and materials
• Electronic component failures during normal use
• Hardware malfunctions that prevent standard operation

What is not covered

• Accidental damage such as drops, spills, impacts or liquid exposure (even on water-resistant devices)
• Normal wear and tear, and consumables such as batteries beyond standard cycles
• Unauthorized modifications, jailbreaking or rooting, or third-party repairs
• Software issues caused by third-party apps or malware
• Cosmetic marks and screen/display breakage that do not result from a manufacturing defect
• Damage from misuse, neglect, power surges or non-compliant power sources

Tampering with or removing serial numbers voids coverage.

Proof of purchase

Please keep your proof of purchase, as it is required to validate a warranty claim. Any of the following is accepted:

• Order confirmation email from Pickrix
• Invoice or receipt
• Order number from your Pickrix account

How to make a claim

Contact us first with your order number and a description of the issue.
Phone: +971 50 879 3035
WhatsApp: +971 50 879 3035
Email: support@pickrix.com
Hours: Monday to Saturday, 9 AM to 6 PM UAE time.

Process

• We provide troubleshooting and, if needed, return instructions with an RMA reference.
• Pack the item securely with all accessories and proof of purchase.
• Our team inspects returned items within 7 days of receipt.
• If covered, we repair or replace the item at no cost and return it to you free of charge. If a replacement is needed and the original model is unavailable, we provide the same or a comparable model of equal or greater value.
• If not covered, we explain the reason and may offer a paid repair quote.

Pickrix Trading FZCO. Trade Licence No. 64861. Building A1, Dubai Digital Park, IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates.