Product Warranty Policy
Warranty
All our products are genuine and come with a 12-month warranty, valid from the delivery date.
What we cover
- Manufacturing defects in parts and materials
- Electronic component failures during normal use
- Hardware malfunctions that prevent standard operation
What is not covered
- Accidental damage such as drops, spills, impacts or liquid exposure
- Normal wear and tear and consumables such as batteries beyond standard cycles
- Unauthorized modifications, jailbreaking or rooting, or third-party repairs
- Software issues caused by third-party apps or malware
- Cosmetic marks that do not affect function
- Damage from misuse, neglect or non-compliant power sources
Tampering with or removing serial numbers voids coverage.
How to make a claim
Contact us first with your order number and a description of the issue.
Phone: +971 50 879 3035
WhatsApp: +971 50 879 3035
Email: support@pickrix.com
Hours: Monday to Saturday, 9 AM to 6 PM UAE time.
Process
- We will send return instructions and an RMA reference if required.
- Pack the item securely with all accessories and proof of purchase.
- Our team inspects returned items within 7 days of receipt.
- If covered, we repair or replace the item at no cost and return it to you free of charge.
- If not covered, we explain the reason and may offer a paid repair quote.
Pickrix Trading FZCO. Trade Licence No. 64861. Building A1, Dubai Digital Park, IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates.