Frequently asked questions
Does the iPhone 17 have a physical SIM or is it eSIM only?
The iPhone 17 is eSIM-only. It has no physical nano-SIM tray; you can set up two eSIM lines (Dual eSIM). This applies to the UAE model.
Is the iPhone 17 waterproof?
It is rated IP68 for water and dust resistance, so it resists dust and short immersion in fresh water. It is water resistant rather than fully waterproof, and liquid damage is not covered by warranty.
Does the iPhone 17 have a fingerprint sensor or Face ID?
It uses Face ID facial recognition to unlock. There is no fingerprint sensor (Touch ID).
Does the iPhone 17 come with a charger?
It includes a USB-C charge cable in the box. A power adapter is not included and can be purchased separately.
Does the iPhone 17 support MagSafe and wireless charging?
Yes. It supports MagSafe magnetic wireless charging up to 25W and Qi2 wireless charging.
Does the iPhone 17 have an always-on display and 120Hz?
Yes. The 6.3-inch Super Retina XDR OLED has ProMotion up to 120Hz and an Always-On display.
How fast does the iPhone 17 charge?
USB-C fast charging reaches about 50% in 20 minutes with a 40W+ adapter, plus MagSafe wireless up to 25W.
What storage options does the iPhone 17 have?
256 GB or 512 GB.
Are the products brand-new and covered by warranty?
Yes. Every product is brand-new and includes a 12-month warranty valid from the delivery date.
Is delivery free, and how fast is it?
Delivery is free across all seven UAE emirates, typically 1 to 3 business days after dispatch, with tracking sent by SMS or email.
What payment methods can I use?
Card, Apple Pay, Tabby (Buy Now, Pay Later) and Cash on Delivery within the UAE. All prices are VAT-inclusive in AED with no hidden fees.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across the UAE, alongside card, Apple Pay and Tabby.
Can I return or cancel my order?
Yes. Eligible items can be returned within 15 days, and you can cancel free of charge before dispatch. Damaged or incorrect items are replaced or refunded at no cost when reported within 48 hours of delivery.
Is checkout secure and how do I reach support?
Checkout is secured with encrypted HTTPS. For help, email support@pickrix.com or call or WhatsApp +971 50 879 3035, Monday to Saturday, 9 AM to 6 PM UAE time.