Frequently asked questions
Does the iPhone 17 Pro Max have a physical SIM or is it eSIM only?
The iPhone 17 Pro Max is eSIM-only, with no physical nano-SIM tray. Two eSIM lines can be active at once (Dual eSIM). This applies to the UAE model.
Is the iPhone 17 Pro Max waterproof?
It is rated IP68 for water and dust resistance. It is water resistant rather than fully waterproof, and liquid damage is not covered by warranty.
Does the iPhone 17 Pro Max have a fingerprint sensor or Face ID?
It uses Face ID facial recognition. There is no fingerprint sensor (Touch ID).
Does the iPhone 17 Pro Max come with a charger?
It includes a USB-C charge cable in the box. A power adapter is sold separately.
Does it support MagSafe and wireless charging?
Yes. It supports MagSafe magnetic wireless charging up to 25W and Qi2 wireless charging.
Is the iPhone 17 Pro Max good for gaming?
Yes. The A19 Pro chip with a 6-core GPU and hardware ray tracing handles demanding games and heavy multitasking on the 120Hz display.
How fast does it charge and how long does the battery last?
USB-C fast charging reaches about 50% in 20 minutes with a 40W+ adapter, plus MagSafe up to 25W, with up to 39 hours of video playback.
What storage options does the iPhone 17 Pro Max have?
256 GB, 512 GB, 1 TB or 2 TB.
Are the products brand-new and covered by warranty?
Yes. Every product is brand-new and includes a 12-month warranty valid from the delivery date.
Is delivery free, and how fast is it?
Delivery is free across all seven UAE emirates, typically 1 to 3 business days after dispatch, with tracking sent by SMS or email.
What payment methods can I use?
Card, Apple Pay, Tabby (Buy Now, Pay Later) and Cash on Delivery within the UAE. All prices are VAT-inclusive in AED with no hidden fees.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across the UAE, alongside card, Apple Pay and Tabby.
Can I return or cancel my order?
Yes. Eligible items can be returned within 15 days, and you can cancel free of charge before dispatch. Damaged or incorrect items are replaced or refunded at no cost when reported within 48 hours of delivery.
Is checkout secure and how do I reach support?
Checkout is secured with encrypted HTTPS. For help, email support@pickrix.com or call or WhatsApp +971 50 879 3035, Monday to Saturday, 9 AM to 6 PM UAE time.